Greater Dandenong City Council has selected Objective Corporation (OCL) to provide an Enterprise Content Management (ECM) solution to improve information management and enhance service delivery to the community. The Council undertakes a variety of functions including statutory planning and building control, local law enforcement, capital infrastructure and maintenance, various human services, valuations and governance and corporate service related functions. With such an array of services processes to manage, the Council generates, collates, shares and disseminates large volumes of information both internally and externally to the community. The organisation sought an ECM solution that would capture and centralize their information, support knowledge management and increase business process efficiency.
“The general public is our primary concern, we strive for excellence in customer service, and continually challenge everything we do in order to improve our services,” said Mr Mick Jaensch, Director Corporate. It tailors and supports own Services, Greater Dandenong City Council.”
Objective will be used by 400 users’ enterprise wide as the single repository for all corporate information and as a knowledge management tool.