This week Java released an update to its software, which has caused login problems for some clients trying to access our trading platforms.
This issue is affecting users on The Bourse, Market Analyser, d2mxIRESS, VTP and PTP 5000 editions of the platform.
If you’ve had issues logging in we recommend you follow the instructions below to update to the latest version of Java:
2. You will be asked to Run or Save, select Run.
3. Once Java has finished downloading, you will be asked to Run it again. Select OK.
4. You may be prompted by the User Account Control panel asking if you want this program to continue. If so, select Yes.
8. Now try starting your trading platform again.
This is a temporary workaround until a permanent solution is put in place by IRESS.
If you have any questions or need help with the installation please call us on 1300 363 766 or email email@example.com.